Privacy Policy – TOSEECHINA

Privacy Policy

Introduction

TOSEECHINA (“we”, “us”, “our”) operates the website https://www.toseechina.com and provides high-end private travel concierge services for families and small groups visiting China. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, interact with our website, or engage with our travel concierge team.

By using our services or visiting our website, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

We collect personal data necessary to provide and improve our customized travel services, including but not limited to:

  • Personal Identification Information: Full name, date of birth, nationality, passport number, and other government-issued ID details.
  • Contact Information: Email address, phone number, and emergency contact details.
  • Travel Preferences: Accommodation preferences, dietary requirements, activity interests, cultural preferences, and special requests (e.g., accessibility needs, health-related information).
  • Payment Information: Credit card details (processed securely via Stripe, without storing sensitive card data on our servers), billing address, and payment history.
  • Technical Information: IP address, browser type, device information, and website browsing activity (collected via cookies and similar technologies to improve user experience).
  • Communication Data: Records of communications with our concierge team (emails, calls, messages) to fulfill service requests and resolve inquiries.

2. How We Use Your Information

We use your personal data for the following legitimate business purposes:

  • Design and deliver personalized travel itineraries tailored to your interests and needs.
  • Arrange travel services (accommodation, transportation, activities, guides) with trusted local partners.
  • Process payments securely and issue invoices for our services.
  • Communicate with you about your travel plans, updates, and important notifications.
  • Provide seamless support throughout your journey (from arrival to departure).
  • Improve our services, website functionality, and customer experience based on feedback and usage patterns.
  • Comply with legal and regulatory requirements (e.g., visa processing, safety protocols).
  • Protect against fraud, unauthorized access, and ensure the security of our services.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only as necessary to provide our services:

  • Trusted Service Providers: Hotels, transportation companies, tour guides, activity operators, and visa service providers (only the minimum information required to fulfill their services).
  • Payment Processors: Stripe (to securely process credit card payments, adhering to PCI DSS standards).
  • Legal and Regulatory Authorities: If required by law, court order, or to comply with legal obligations (e.g., responding to government inquiries, ensuring travel safety).
  • Emergency Situations: To protect your safety, health, or property, or that of others during your journey.

All third-party partners are required to maintain the confidentiality of your data and comply with applicable data protection laws.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Sensitive payment data is processed via Stripe’s secure, PCI DSS-compliant platform, with no storage of credit card details on our servers.
  • Our website uses HTTPS encryption to secure data transmission.
  • Access to personal data is restricted to authorized personnel (concierge team, operations staff) with a legitimate business need.
  • Regular security reviews and updates to our systems and processes.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable measures to mitigate risks.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Travel-related data (itineraries, preferences, payment records) is retained for 7 years after your trip for accounting, legal, and insurance purposes.
  • Personal data may be anonymized for research or statistical purposes, with no ability to identify individuals.
  • Upon request, we will delete or anonymize your data if it is no longer needed for the stated purposes.

6. Your Rights

You have the following rights regarding your personal data, subject to applicable laws:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your data if it is no longer necessary or if you withdraw consent.
  • Restriction of Processing: Request limitation of data processing in specific circumstances (e.g., if you contest the accuracy of the data).
  • Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
  • Withdrawal of Consent: Withdraw consent for non-essential data processing (without affecting the lawfulness of prior processing).

To exercise these rights, please contact us at the details below. We will respond to your request within one month of receipt.

7. Cookies and Similar Technologies

We use cookies to enhance your website experience, remember your preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings, but disabling certain cookies may limit functionality of our website.

8. Minors’ Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without the consent of a parent or legal guardian. If we become aware of minor data collected without consent, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or service improvements. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date. Your continued use of our services after the update constitutes acceptance of the new policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: ChinaTravel@toseechina.com
  • Phone: +86 15095131303
  • Location: Beijing, China
Last updated: March 2026