Meet Our Travel Team
Our journeys are shaped by people, not processes.
Behind every experience is a concierge who stays, listens, and takes responsibility for the journey.
Summer Xia
Journey Design Manager
My role is to design journeys that actually work in real life.
That means understanding not only destinations, but also pacing, energy levels, and how travel feels day by day especially for families and first-time visitors to China. Every journey we create is tested, refined, and adjusted
so it feels balanced, thoughtful, and realistic.
Good travel design should feel effortless —even though a lot of thinking happens behind the scenes.
Mark Zhao
Concierge Operations Manager
My responsibility is to make sure every guest feels cared for,not managed.
I work closely with our concierge team to ensure each journey is supported by one dedicated person, with clear communication and consistent standards.
When something changes — as travel often does — our guests should feel calm, not concerned. That’s the kind of support we believe travel in China should offer.
Our Concierge team is
your solution
We stay with our guests from beginning to end — calmly, attentively, and responsibly.
From the arrival to departure
our travel concierge service is what TO SEE CHINA is most proud of.
It is not a feature, and not an add-on —it is the foundation of how we care for every journey.
Concierge Operations Manager
Diego LIU
For me, being a travel concierge is about responsibility.
When guests arrive in China, they are trusting us with their time, their comfort, and often their family.
My role is to make sure that trust is respected every single day.
I work closely with our concierge team to ensure that each journey is supported by one dedicated person,with clear communication and consistent standards.
When plans change or unexpected situations arise,
our guests should feel reassured — not concerned.
That calm is not accidental.
It is something we prepare for carefully.
Senior Travel Concierge Lead
Tommi
I believe great concierge service is mostly invisible.
When everything feels smooth, clear, and unhurried,
it means someone is quietly paying attention to details behind the scenes.
My focus is on how travel feels day by day —the pace, the transitions, and the small moments that affect comfort.
We don’t try to impress guests with complexity.
We try to make them feel confident, supported, and free to enjoy the experience.
